Managed IT Support

Trusted IT Support for NI Businesses

Managed IT Support

At Deep River, we understand the challenges businesses face in managing their IT systems while focusing on their core business. That’s why we offer comprehensive fully managed IT support services tailored to meet the unique needs of your organisation.

With Deep River as your trusted partner, you can leverage our expertise and resources to optimise your IT environment and drive business success. We understand the critical importance of reliable and efficient IT infrastructure for the success of your business.

Our Approach

We believe in a proactive approach to IT support. Our team of skilled professionals works tirelessly to monitor and maintain your IT infrastructure, ensuring that potential issues are identified and addressed before they disrupt your operations. With our proactive monitoring of security and maintenance, me minimise system downtime, maximise your productivity, and stay ahead of potential IT challenges.

Our managed service platform ensures all client systems are up to date, security software is constantly scanning 24/7 and backup & disaster recovery systems are tested regularly to ensure they are working. We offer regular reporting on clients networks and systems to ensure compliance and peace of mind.

Leading IT Support Solutions

Our Managed IT Support Services cover a wide range of areas to meet all your IT needs:

1. Helpdesk Support: Our friendly and experienced helpdesk team is available to provide timely assistance and resolve any IT issues you may encounter.
2. Network Monitoring: We monitor your network infrastructure 24/7 to ensure optimal performance, reliability, and security, identifying and addressing potential issues before they impact your business.
3. Cloud Solutions: Whether you need assistance with cloud migration, management, or optimisation, our experts are here to help you harness the power of the cloud to drive your business growth. From Office 365 to cloud backup and software as a service Deep River are here to help.
4. Cybersecurity Solutions: Protect your business from evolving cyber threats with our comprehensive cybersecurity solutions, including threat detection, prevention, and response services.

Get in touch today to discuss your requirements and our experts will be happy to offer some advise or to take advantage of our FREE IT Audit by completing the form opposite, emailing us hello@deeprivermedia.co.uk or calling 028 9081 3134

Onsite or Remote Support

Get Started Today

Experience the peace of mind that comes with having Deep River as your trusted Managed IT Support Service provider. Contact us today to learn more about how we can help you streamline your IT operations, enhance productivity, and drive business growth. With Deep River by your side, the possibilities are endless.

Want us to review your systems, have ongoing frustrations or a new IT project that you want to discuss? No problem! At Deep River we are always happy to see our customers onsite and build on our relationship. In fact we automatically schedule regular reviews of your processes and services to ensure you are using the best products that meet your needs

This helps us keep to date with changes in your company or help with new projects as well as ensuring your Cyber Security or disaster recovery plans are up-to-date. We use our managed service platform to ensure your system is proactively managed to pre-empt security threats, data loss and hardware failures. This system allows our staff to connect remotely to PCs & networks to support your company and to provide urgent incident response.

So whether you are just looking for “boots on the ground” in Northern Ireland to help support your multinational organisation or need urgent support with your IT infrastructure Deep River are always here to provide onsite support. Get in touch today to see how we can help…

What does our Managed IT Support include?

Managed IT Service Package

You want your company’s IT investments to be cost effective, future-proofed, and provide growth and stability for your business. Our IT Support plan works to your needs, providing a proactive, long-term technical strategy.

This allows you plan financially for new hardware or projects and ensure the foundations are in place for these. We offer fixed monthly costs per device to include a security package, system backups and all support allowing for IT budget management.

Full System Encrypted Cloud Backup

Our encrypted cloud backup is essential for any business and often a requirement for your insurance policy to ensure you have adequate protection! Cyber threats are impacting businesses everyday and without a Full System backup your business could be left to pay for ransomware attack or with significant downtime or data loss.

As part of our Managed IT service we will setup a full encrypted cloud backup to cover all data, cloud email addresses and remote workers. Should the worst happen you have the peace of mind that your business is fully protected! Our system is fully GDPR compliant and will provide daily reporting.

A Trusted Microsoft Partner

Deep River has been a trusted Microsoft partner for over 23 years. During this time we have migrated hundreds of users to the Microsoft Office 365 cloud, setup countless Microsoft Servers and supported a wide range of Microsoft client software.

We continue to value our training, partner support and working relationship with Microsoft allowing us to better support our clients. Our partnership gives us access to the full range of Microsoft products, services and their advice on products and planning.

24/7 System Monitoring & Reporting

Deep River leverage our powerful managed service platform to provide 24 / 7 monitoring of your systems and services. We provide managed updates and security patches, threat management and monitoring of cyber threats as they emerge.

This will provide early warnings and reports for cyber security alerts, system instability or connectivity issues before systems fail. Our team can then provide proactive support and advice to manage the threat and ensure smooth running.

Disaster Recovery

A solid disaster recovery plan is essential for any business no matter what size! What would you do if the server went offline, the internet went down or your cloud data was deleted, would your organisation still be able to function? Deep River will ensure the answer to those questions is yes!

Our team will produce a recovery plan to cover different scenarios from backup data recovery, hybrid cloud services and onsite hardware replacement. Get in touch today to see how we can protect your business.

IT Planning & Advice

As part of your Managed Service we regularly review your IT roadmap. This allows you to plan your IT budget for new equipment or services for the coming years.

We will review your onsite hardware and software and produce a report on which items are “end of life” and need replaced or upgraded. This will take into account business expansion and project development ensuring as you grow, so does your IT.