Microsoft Teams

Calling & Integrations

Microsoft Teams Calling for Modern Business Communications

At Deep River IT, we help businesses modernise communications with Microsoft Teams Calling as a fully managed service. As a Belfast-based IT and telecoms provider serving businesses across Northern Ireland, we deliver flexible, secure and scalable calling solutions built around the way your teams work today.

What is Microsoft Teams Calling?

Microsoft Teams Calling turns Microsoft Teams into a complete business phone system, allowing your organisation to make and receive external calls directly through Teams, while bringing voice, video, messaging and collaboration together in one platform.

Instead of managing separate phone systems and collaboration tools, Microsoft Teams Calling combines everything into a single, streamlined communications solution.

A Complete Cloud Phone System

Deep River IT provides Microsoft Teams Calling as a fully managed hosted telephony solution, including:

Business phone numbers and call routing
Auto attendants and call queues
Voicemail and call forwarding
Call recording options
Hunt groups and advanced call handling
Microsoft Teams desk phone deployment
Ongoing support and system management

Whether you need to replace a legacy PBX or support a multi-site business, we can design a Teams telephony solution tailored to your organisation.

Use Desk Phones or Work Fully in Teams

Microsoft Teams Calling supports true flexibility. Staff can make and receive calls through:

Teams on desktop or laptop
Mobile devices using the Teams app
Certified Teams desk phones
Headsets and softphones
Meeting room devices and conference phones

For businesses that prefer traditional handsets, we supply and configure Microsoft Teams-compatible desk phones, combining the familiarity of a desk phone with the power of cloud communications.

Deep Rivers VoIP products are fully-hosted and managed with an enterprise-grade range of functionality, it’s a cost-effective and flexible way to meet all the demands and communication needs of modern businesses.

Because it’s fully hosted and managed on your behalf, the system hardware is secured in a UK data centre, freeing you from the cost and space requirement of a physical PBX. To connect to VoIP solution, users simply need an internet connection – no traditional telephone lines required. This allows users to work from home, a remote office or connect to the system via a mobile phone on the go.

Hosted Telecoms

Want to meet in person to discuss your IT challenges or upcoming projects? We’d be delighted to help. At Deep River IT, we value strong client relationships and regularly meet customers onsite to provide hands-on support and strategic guidance.

As part of our managed services, we schedule regular monthly or quarterly service reviews—depending on your support package—to keep aligned with changes in your business, support new initiatives, and ensure your cyber security strategy remains current and effective.

Whether you need trusted “boots on the ground” in Northern Ireland to support a multinational organisation, or require urgent assistance with your IT infrastructure, Deep River IT is here to provide responsive same-day onsite support. Get in touch today to find out how we can help.

Why choose Deep River for your Telecoms?

Local Support Team

We are a trusted local company based in NI who can actually call to site if needed to fix an issue instead of you spending hours on the phone to a call centre. We can provide onsite demos of new equipment or provide same-day replacement should something go wrong.

You want your company’s telecoms investments to be cost effective, future-proofed, and provide growth and stability for your business. Our VoIP systems work for your needs, providing a proactive, long-term technical strategy and support.

Feature Rich Systems

Cloud backup is essential for any business and often a requirement for your insurance policy to ensure you have adequate protection! Cyber threats and impacting businesses everyday and without a Full System Cloud backup your business could be left to pay a ransomware attack or with significant downtime recovering data.
As part of our Managed IT service we will setup a full encrypted cloud backup to cover all data, cloud email addresses and remote workers. Should the worst happen you have the peace of mind that your business is fully protected!

A Trusted Microsoft Partner

Deep River has been a trusted Microsoft partner for over 20 years. During this time we have migrated hundreds of users to the Microsoft Office 365 cloud, setup countless Microsoft Servers and supported a wide range of Microsoft client software.
We continue to value our training, partner support and working relationship with Microsoft allowing us to better support our clients in turn. Our partnership gives us access to the full range of Microsoft products, services and their advice on what will work best for you.

Single Point of Contact

Deep River will integrate your telecoms with your IT network. Many new customers will contact us frustrated at a lack of connectivity or support. Their IT company has been onsite and disconnected a phone or the telecoms company has disconnected a printer or laptop and everyone blames everyone else, meanwhile your systems are down and its costing you money.

We provide a “single point of contact” for support, basically if any of your systems fail you have one company to contact and are assured it will be fixed without hours of calls and emails.

Integrated IT & Telecoms

We integrate all telecoms with any current IT systems for seamless connectivity. This will allow you to make a call for example directly from outlook contact list, make and receive calls directly from the laptop without a physical phone or connect to the office while on the move.

With the rise of remote working this allows users to work from home, a second office or on the move. We can all connect into third part apps and software for example Microsoft Teams, SharePoint or Slack. Get in touch today to find out how.

IT Planning & Advice

As part of your Managed Service we regularly review your IT roadmap. This allows you to plan financially for new equipment or services for the coming years.
We will review you onsite hardware and software and produce a report on which items are “end of life” and need replaced or upgraded. This will take into account business expansion and development which is often required by the bank.