VoIP & Hosted Telecoms

Your Business - Connected, Anywhere at Anytime

VoIP

VoIP (Voice over Internet Protocol) solutions are a fast growing alternative to traditional ISDN phone lines and systems, particularly within small to medium sized businesses. Switching to a VoIP solution is becoming even more important as the 2025 deadline grows closer, which is when BT will be switching off their PSTN and ISDN networks and migrating to a single IP core network. This means the traditional phone system will no longer be compatible.

Deep Rivers VoIP products are fully-hosted and managed with an enterprise-grade range of functionality, it’s a cost-effective and flexible way to meet all the demands and communication needs of modern businesses.

Because it’s fully hosted and managed on your behalf, the system hardware is secured in a UK data centre, freeing you from the cost and space requirement of a physical PBX. To connect to VoIP solution, users simply need an internet connection – no traditional telephone lines required. This allows users to work from home, a remote office or connect to the system via a mobile phone on the go.

LEADING VoIP FEATURES & SOLUTIONS

No longer is your organisation tied to a cable in a fixed location. Now you can make and receive calls in multiple locations and on any device, anywhere in the world including on a PCs, mobile or conference device. Features can be switched on and off without any installation or hardware costs in a matter of minutes. Need call recording, call monitoring or Voicemails send to your email? No problem, these are all possible and much more as part of our VoIP solutions with no additional hardware needed.

Our VoIP system has a fixed monthly cost with no upfront costs, this allow your business to plan financially each year in advance. All calls, hardware and support are included in the monthly cost with no surprises! The system has a wide range of features to choose from that can be mixed and matched per user as required. Take a look below at our range of features:

Multiple Platforms – Desk Phone, Mobile / Tablet App, PC Client
All Calls Included
Voicemail to Email
Missed Calls to Email
IVR’s
Conference Calling
Group & User Voicemails
Call Recording
Call Monitoring
Call Centre Display Monitoring
Ring Groups
Hold Music Personalisation
Time of Day Routing
Wide Selection of Desk & Cordless Phones
Phones / Devices Can be used anywhere in the World
Detailed Reporting On Users/Calls

As you can see, we have a lot to offer your business with VoIP solitons, but if you’re still unsure about what exactly it is that you need, don’t worry. Contact Deep River to discuss your requirements and our experts will be happy to advise and offer free advice.

Get in touch to take advantage of our FREE IT Audit by completing the form opposite, emailing us hello@deeprivermedia.co.uk or calling 028 9081 3134

Hosted Telecoms

Want to say hi or show us your IT projects and problems in person? No problem! At Deep River we are always happy to see our customers onsite and build on our relationship. In fact we automatically schedule regular monthly or quarterly reviews of your services and support depending on your level of cover chosen.

This helps us keep to date with changes in your company or help with new projects as well as ensuring your Cyber Security plan is up to date.

So weather you are just looking for “boots on the ground” in Northern Ireland to help support your multinational organisation or need urgent support with your IT infrastructure Deep River are always here to provide same day onsite support. Get in touch today to see how we can help…

Why choose Deep River for your Telecoms?

Local Support Team

We are a trusted local company based in NI who can actually call to site if needed to fix an issue instead of you spending hours on the phone to a call centre. We can provide onsite demos of new equipment or provide same-day replacement should something go wrong.

You want your company’s telecoms investments to be cost effective, future-proofed, and provide growth and stability for your business. Our VoIP systems work for your needs, providing a proactive, long-term technical strategy and support.

Feature Rich Systems

Cloud backup is essential for any business and often a requirement for your insurance policy to ensure you have adequate protection! Cyber threats and impacting businesses everyday and without a Full System Cloud backup your business could be left to pay a ransomware attack or with significant downtime recovering data.
As part of our Managed IT service we will setup a full encrypted cloud backup to cover all data, cloud email addresses and remote workers. Should the worst happen you have the peace of mind that your business is fully protected!

A Trusted Microsoft Partner

Deep River has been a trusted Microsoft partner for over 20 years. During this time we have migrated hundreds of users to the Microsoft Office 365 cloud, setup countless Microsoft Servers and supported a wide range of Microsoft client software.
We continue to value our training, partner support and working relationship with Microsoft allowing us to better support our clients in turn. Our partnership gives us access to the full range of Microsoft products, services and their advice on what will work best for you.

Single Point of Contact

Deep River will integrate your telecoms with your IT network. Many new customers will contact us frustrated at a lack of connectivity or support. Their IT company has been onsite and disconnected a phone or the telecoms company has disconnected a printer or laptop and everyone blames everyone else, meanwhile your systems are down and its costing you money.

We provide a “single point of contact” for support, basically if any of your systems fail you have one company to contact and are assured it will be fixed without hours of calls and emails.

Integrated IT & Telecoms

We integrate all telecoms with any current IT systems for seamless connectivity. This will allow you to make a call for example directly from outlook contact list, make and receive calls directly from the laptop without a physical phone or connect to the office while on the move.

With the rise of remote working this allows users to work from home, a second office or on the move. We can all connect into third part apps and software for example Microsoft Teams, SharePoint or Slack. Get in touch today to find out how.

IT Planning & Advice

As part of your Managed Service we regularly review your IT roadmap. This allows you to plan financially for new equipment or services for the coming years.
We will review you onsite hardware and software and produce a report on which items are “end of life” and need replaced or upgraded. This will take into account business expansion and development which is often required by the bank.