Employing a full IT department to deal with day to day and urgent issues that arise is very expensive. On the other hand, it’s also critical to the success of your business to have that level of IT support. Deep River are here to help take on that role at a fraction of the cost.
We provide fully managed IT support services and management to help your business run efficiently and to its full potential. We manage all support issues as quickly and effectively as possible, meaning IT problems won’t be holding your business back.
Managed IT Support
LEADING IT SUPPORT SOLUTIONS
Whatever your business needs support with, we have products and solutions to fit around you and your business.
With our wide range of services and expertise, we are able to build a package around the needs of your individual company, take a look below at our range of IT services:
- Managed IT Support
- Cloud Services
- Cyber Security
- Connectivity
- Telecoms – VOIP
- CCTV & Access Control
- Hardware
- Project Consultancy
- Internet Services
As you can see, we have a lot to offer your business with our managed IT support, but if you’re still unsure about what exactly it is that you need, don’t worry. Contact Deep River to discuss your requirements and our experts will be happy to advise and offer free advice.
Get in touch to take advantage of our FREE IT Audit by completing the form opposite, emailing us hello@deeprivermedia.co.uk or calling 028 9081 3134
Onsite Support
Want to say hi or show us your IT projects and problems in person? No problem! At Deep River we are always happy to see our customers onsite and build on our relationship. In fact we automatically schedule regular monthly or quarterly reviews of your services and support depending on your level of cover chosen.
This helps us keep to date with changes in your company or help with new projects as well as ensuring your Cyber Security plan is up to date.
So weather you are just looking for “boots on the ground” in Northern Ireland to help support your multinational organisation or need urgent support with your IT infrastructure Deep River are always here to provide same day onsite support. Get in touch today to see how we can help…
What does our Managed IT Support include?
IT Support Plan
You want your company’s IT investments to be cost effective, future-proofed, and provide growth and stability for your business.
Our IT Support plan works to your needs, providing a proactive, long-term technical strategy. This allows you plan financially for new hardware or projects and ensure the foundations are in place for these.
Full System Encrypted Cloud Backup
Cloud backup is essential for any business and often a requirement for your insurance policy to ensure you have adequate protection! Cyber threats and impacting businesses everyday and without a Full System Cloud backup your business could be left to pay a ransomware attack or with significant downtime recovering data.
As part of our Managed IT service we will setup a full encrypted cloud backup to cover all data, cloud email addresses and remote workers. Should the worst happen you have the peace of mind that your business is fully protected!
A Trusted Microsoft Partner
Deep River has been a trusted Microsoft partner for over 20 years. During this time we have migrated hundreds of users to the Microsoft Office 365 cloud, setup countless Microsoft Servers and supported a wide range of Microsoft client software.
We continue to value our training, partner support and working relationship with Microsoft allowing us to better support our clients in turn. Our partnership gives us access to the full range of Microsoft products, services and their advice on what will work best for you.
24/7 System Monitoring & Reporting
We provide 24 / 7 monitoring of your onsite servers and cloud services. This will provide early warnings and reports for cyber security alerts, system instability or connectivity issues starting. We can then provide proactive support and advice before a service goes offline keeping your business running smoothly.
Disaster Recovery
A solid disaster recovery plan is essential for any business no matter what size! What would you do if the server went offline, your cloud data was deleted would your organisation still be able to function?
We produce a recovery plan to cover the different scenarios from backup data recovery, hybrid cloud services and onsite hardware replacement. Get in touch today to see how we can protect your business.
IT Planning & Advice
As part of your Managed Service we regularly review your IT roadmap. This allows you to plan financially for new equipment or services for the coming years.
We will review you onsite hardware and software and produce a report on which items are “end of life” and need replaced or upgraded. This will take into account business expansion and development which is often required by the bank.